Privacy Policy

1. POLICY CONCERNING AGE

Our Website and the Services we provide are not intended for individuals who have not yet reached the age of majority in their country of residence. We do not knowingly collect personally identifiable information from anyone who is below the legal age of majority in their respective jurisdiction.

Should we become aware that we have inadvertently gathered data from users who have not attained the required age, we will promptly take all necessary steps to remove such information from our records.

2. COLLECTED PERSONAL DATA

Personal Data refers to any information that identifies, pertains to, describes, or can be associated with, whether directly or indirectly, a specific user. This excludes publicly available data, de-identified information, or aggregated user data that cannot be linked back to an individual.

We collect various categories of Personal Data when you access and use our Website and Services, including:

Aggregated information (statistical or demographic data compiled and analyzed in a manner that does not personally identify an individual);

Contact information (such as your billing address, delivery address, email address, and telephone numbers);

Financial and transaction information (comprising payment card details, transaction history, and records of products and services purchased);

Identity information (this includes your first name, last name, username or similar identifier, an encrypted version of your login credentials, and social media usernames);

Marketing and communication preferences (your stated preferences regarding direct marketing communications from us and third parties, as well as your communication preferences);

Profile information (encompassing your username, password, purchase history, preferences, feedback, survey responses, and any additional profile details collected through analytics and profiling);

Submission data (metadata linked to the content you upload, such as timestamps, dates, locations, and details regarding how you use and share such content);

Technical information (including your IP address, login details, browser type and version, time zone settings, browser plug-in details, operating system, and device specifications);

Tracking information (data collected via cookies and similar tracking technologies, such as web beacons and pixels);

Usage information (data concerning your interaction with our Website and Services).

We process your Personal Data for purposes specified in this Privacy Policy or communicated to you in association with our Services.

3. PURPOSES FOR PROCESSING YOUR PERSONAL DATA

We process your Personal Data for the purposes outlined in this Privacy Policy or as otherwise communicated to you in connection with our Services. The purposes for processing of your Personal Data:

Analysis and service development (monitoring, analyzing, measuring, and enhancing our Services, as well as developing new products and innovations);

Marketing and promotions (informing you about contests, promotions, rewards, upcoming events, and relevant news regarding our products and services, as well as those of selected partners, through marketing and advertising communications tailored to your interests);

Communication (responding to inquiries, providing customer support, sending messages related to the features of our Services, and notifying you about updates, security alerts, technical notices, confirmations, invoices, support, administrative messages, or changes to our terms, conditions, or policies);

Security and fraud prevention (detecting and preventing fraudulent, malicious, abusive, or illegal activities while safeguarding the rights and security of our Services, including enforcing our Terms and Conditions);

Additional functions (carrying out any other functions as described to you at the time of data collection or as otherwise enabled by you in connection with our Services or related products).

4. LEGAL BASIS FOR DATA PROCESSING

We process Personal Data based on the following legal grounds:

Performance of a contract (when processing is necessary for fulfilling our contractual obligations to you);

Legitimate interests (when processing is required to pursue our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of Personal Data);

Public interest (when processing is mandated by the European Union or national law to perform tasks in the public interest);

Consent (when you have given explicit consent for specific processing activities);

Legal compliance (when processing is necessary to comply with a legal obligation).

5. YOUR RIGHTS

We process your Personal Data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. As a data subject, you have the following rights:

Right to withdraw consent (you may revoke your consent for the processing of your Personal Data at any time); 

Right to access (you have the right to request access to the Personal Data we process about you);

Right to be informed (you can request details regarding the types of Personal Data we process and the purposes of such processing);

Right to object (you may object to the processing of your Personal Data);

Right to object to automated processing (you have the right to object to a decision based on automated processing);

Right to rectification (you have the right to request corrections if your Personal Data is inaccurate or outdated);

Right for data portability (you may request the transfer of your Personal Data to another controller in a structured, commonly used, and machine-readable format);

Right to restriction of processing (you may request from the Company restriction of processing of your Personal Data);

Right to be forgotten (you may request the deletion of your Personal Data);

Right to lodge a complaint (you have the right to file a complaint with a supervisory authority if you believe your data protection rights have been violated).

6. RETENTION

We will retain your Personal Data for the period necessary to achieve the purposes for which it was collected and/or processed, including to meet any legal, accounting, or reporting obligations. In determining the appropriate duration for retaining Personal Data, we assess factors such as the quantity, type, and sensitivity of the data, the potential risks associated with its unauthorized use or disclosure, the objectives for processing the data, and whether these objectives can be fulfilled using alternative methods. Additionally, we take into account any relevant legal requirements that may apply.

7. PERSONAL DATA TRANSFER

The Company processes Personal Data at its operational offices and any other locations where the parties involved in the processing maintain their offices. This means that your Personal Data may be transferred to and stored on systems located outside of your country, state, or province, where data protection laws may differ from those in your jurisdiction.

By accepting this Privacy Policy and providing your Personal Data, you consent to such transfers. We will take all reasonable steps to ensure that your Personal Data is handled securely and in accordance with this Privacy Policy and that it is not transferred to any third-party organization or country without adequate protections in place.

In cases where the country to which the Company transfers Personal Data is not a member of the European Union and does not guarantee a sufficient level of protection, the transfer will only occur after the conclusion of particular agreements between the Company and the aforementioned subjects that include safeguard clauses and/or the necessary safeguards to protect your Personal Data.

8. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

We may disclose the Personal Data we collect to the following entities:

Our affiliates and subsidiaries;

Third parties involved in a merger, acquisition, or other corporate restructuring;

Advertisers, marketing and advertising-related service providers, and partners;

Service providers who assist us in delivering services or managing transactions on our behalf, including payment processors, email distribution services, list management, postal mailing services, analytics;

Cloud storage service providers;

Google Analytics, a web analysis service provided by Google LLC, tracks and analyzes the usage of our Services and generates reports. Google may personalize ads based on the collected data. For more information, refer to Google’s privacy policy;

Hotjar is an all-in-one analysis and feedback tool that provides insights into the online behaviour and feedback of Service users. For more information, refer to Hotjar's privacy policy;

Other analytical service providers assist us in understanding user interactions with our Services, evaluating the performance of specific features on our Website and Services, and assessing the effectiveness of our ads.

As necessary to protect our rights, enforce legal obligations, ensure the privacy or safety of our employees, users, or other individuals, or to comply with applicable laws, industry standards, or legal processes, including responding to court orders, warrants, subpoenas, and other requests from public or government authorities;

With your consent or as directed by you.

9. DATA SECURITY POLICY

We have implemented robust security measures to ensure that the Personal Data we handle is fully protected against potential misuse, unauthorized access, disclosure, and modification. Given the importance of safeguarding Personal Data, only authorized personnel with the necessary permissions are allowed to access it. We adhere to strict protocols to ensure the protection of your Personal Data. However, it is important to understand that, despite our best efforts, no security system can guarantee absolute protection. In the event of any suspected or confirmed breach affecting Personal Data, we will promptly notify you and the relevant supervisory authorities.

10. LINKS TO OTHER WEBSITES

This Website contains links that may direct you to external websites. These third-party websites are provided solely for your convenience. Please note that our links to these websites do not signify endorsement or approval of their content. The Company does not exercise control over these websites and is not responsible for their content, privacy policies, or practices. We strongly recommend that you review the privacy policy of each website you visit.

11. COOKIES

Our Website employs the use of cookies, which are small encrypted files that websites store on your computer or other devices to monitor user activity and improve the overall functionality and user experience of the website. Cookies help us remember your preferences, such as language settings and login credentials, allowing for a more seamless and personalized browsing experience. They also enable us to analyze website traffic, track interactions, and assess the performance of our site in order to make improvements. You can find more detailed information about how we use cookies and how to manage or disable them by visiting our Cookie Policy.

12. CHANGES TO THIS PRIVACY POLICY

We may periodically update this Privacy Policy to reflect any changes in our data processing practices or to comply with new legal requirements. In the event of significant changes, we will inform you by posting the updated Privacy Policy on our Website or through other methods as required by applicable law. We recommend that you review this Privacy Policy regularly to stay informed about how we handle your Personal Data. By continuing to use our Website and Services after any updates are made, you consent to be bound by the revised Privacy Policy.

13. YOUR QUESTIONS

If you have any questions, or concerns, or need further clarification regarding this Privacy Policy, please do not hesitate to contact us. You can reach us by email at contact@support-plem.com or by mail at Alpeon 12 B, 2035, Nicosia, Cyprus. We are committed to addressing all inquiries in a timely and efficient manner and will make every effort to provide you with the assistance you need.